Harbour Resolve

Terms of Service

These Terms of Service govern your use of the Harbour Resolve website and the legal services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our website or services.

Effective Date: December 18, 2025

1. Service Usage Terms

1.1 Acceptable Use Policy

When using our website and services, you agree to:

• • Provide accurate, current, and complete information when requested
• • Use our services only for lawful purposes and in accordance with these terms
• • Respect the confidentiality of information shared during consultations
• • Treat our staff and solicitors with courtesy and respect

1.2 Prohibited Uses

You may not use our website or services to:

• • Violate any applicable laws or regulations
• • Transmit any harmful, threatening, abusive, or defamatory content
• • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• • Interfere with or disrupt the website or servers
• • Attempt to gain unauthorized access to any part of the website or related systems
• • Collect or harvest any personal information from the website

1.3 Service Access Requirements

To access certain features of our website or engage our services, you may need to:

• • Be at least 18 years of age or have parental consent
• • Provide valid contact information for communication purposes
• • Maintain the confidentiality of any login credentials if provided

1.4 Fair Usage Guidelines

We provide our website and information resources for your convenience and education. We ask that you use these resources responsibly and do not place excessive demands on our systems or staff time without engaging our services.

2. Account and Access Terms

2.1 Client Relationship

A formal solicitor-client relationship is only established when we provide you with a written engagement letter and you accept our terms of engagement. Simply browsing our website or making an initial enquiry does not create a solicitor-client relationship.

2.2 Account Security

If we provide you with access credentials for a client portal or secure area:

• • You are responsible for maintaining the confidentiality of your login details
• • You must notify us immediately of any unauthorized use of your account
• • You are responsible for all activities that occur under your account

2.3 Service Termination

We reserve the right to:

• • Refuse service to anyone for any lawful reason
• • Terminate access to our website or services if you violate these terms
• • Suspend or limit your access while investigating potential violations

Termination of a client relationship is governed by our separate terms of engagement and professional conduct rules.

3. Service Availability and Limitations

3.1 Website Uptime and Maintenance

While we strive to maintain continuous access to our website, we cannot guarantee uninterrupted availability. We may need to suspend access temporarily for maintenance, updates, or technical issues. We will endeavor to provide advance notice of planned maintenance when possible.

3.2 Service Features and Availability

Our legal services are subject to:

• • Availability of qualified solicitors with capacity to take on new matters
• • Conflict of interest checks and professional conduct requirements
• • Our assessment that we have the appropriate expertise for your matter
• • Compliance with our professional and regulatory obligations

3.3 Geographic Restrictions

Our legal services are primarily provided to clients in England and Wales, as our solicitors are qualified and regulated to practice in these jurisdictions. We may be unable to assist with matters governed by the laws of other jurisdictions.

3.4 Service Modifications and Updates

We reserve the right to:

• • Modify, suspend, or discontinue any aspect of our website or services at any time
• • Update our service offerings, pricing, or policies with reasonable notice
• • Impose limits on certain features or restrict access to parts of the website

Where such changes materially affect existing client engagements, we will provide appropriate notice and discuss the implications with affected clients.

4. Intellectual Property Rights

4.1 Content Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of Harbour Resolve or our content suppliers and is protected by United Kingdom and international copyright laws. The Harbour Resolve name and logo are our trademarks.

4.2 User-Generated Content Rights

When you submit information through our contact forms or other communications:

• • You retain ownership of any content you provide
• • You grant us permission to use this information to provide our services
• • We will treat your information confidentially in accordance with our Privacy Policy

4.3 License Grants

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include any right to reproduce, distribute, or create derivative works from our content without our express written permission.

4.4 Copyright and Trademark Notices

All rights reserved. You may not:

• • Copy, reproduce, or republish content from our website without permission
• • Use our trademarks or branding without our written consent
• • Remove or alter any copyright, trademark, or other proprietary notices

5. Disclaimers and Limitations of Liability

5.1 Website Information Disclaimer

The information provided on this website is for general informational purposes only and does not constitute legal advice. While we strive to keep the information accurate and up to date, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or suitability of the information.

For specific legal advice tailored to your circumstances, you must engage our services formally through a written retainer agreement.

5.2 No Warranty

Our website is provided on an "as is" and "as available" basis. We disclaim all warranties, whether express or implied, including but not limited to:

• • Warranties of merchantability or fitness for a particular purpose
• • Warranties that the website will be uninterrupted, timely, secure, or error-free
• • Warranties regarding the results that may be obtained from using the website

5.3 Limitation of Liability

To the fullest extent permitted by law, Harbour Resolve shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our website, even if we have been advised of the possibility of such damages.

This limitation applies to damages arising from errors, omissions, interruptions, deletions, defects, delays in operation or transmission, computer viruses, or other harmful components.

5.4 Professional Services Liability

Our liability for professional legal services provided under a formal client engagement is governed by our terms of engagement and professional indemnity insurance. Nothing in these website terms affects any statutory rights you may have or any liability we cannot exclude by law.

5.5 Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites. You access third-party sites at your own risk.

6. Changes to Terms of Service

We may update these Terms of Service from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will update the effective date at the top of this page.

Your continued use of our website after any changes indicates your acceptance of the updated terms. We recommend that you review these terms periodically to stay informed of any updates.

7. General Provisions

7.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

7.2 Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

7.3 Entire Agreement

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Harbour Resolve regarding the use of our website. These terms supersede any prior agreements or understandings.

7.4 Waiver

Our failure to enforce any right or provision of these terms shall not be considered a waiver of those rights. Any waiver must be in writing and signed by an authorized representative.