Harbour Resolve

Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you and Harbour Resolve. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

This document outlines your legal responsibilities, our obligations, and the framework within which we provide legal services. Please read these terms carefully and contact us if you have any questions.

Last Updated: December 18, 2025

1. Legal Agreement and Binding Nature

1.1 Acceptance of Terms

By accessing or using our website, submitting enquiries, or engaging our legal services, you expressly agree to be bound by these Terms and Conditions, our Privacy Policy, and Cookie Policy. If you do not accept these terms in their entirety, you must not use our website or services.

1.2 Capacity to Contract

By using our services, you represent and warrant that:

• • You are at least 18 years of age and have the legal capacity to enter into binding contracts
• • If acting on behalf of an organization, you have the authority to bind that organization to these terms
• • All information you provide to us is accurate, current, and complete

1.3 Amendment of Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications constitutes your acceptance of the revised terms. We recommend reviewing these terms periodically.

2. User Obligations and Responsibilities

2.1 Legal Compliance

You agree to comply with all applicable laws, regulations, and professional standards when using our services. Specifically, you must:

• • Not use our services for any unlawful purpose or in violation of any applicable laws
• • Not engage in any conduct that could damage, disable, or impair our website or services
• • Not attempt to gain unauthorized access to our systems, accounts, or data
• • Comply with all reasonable instructions and requests from our solicitors

2.2 Conduct Requirements

When interacting with our staff, solicitors, and services, you agree to:

• • Communicate respectfully and professionally at all times
• • Provide accurate and truthful information about your legal matter
• • Respond to reasonable requests for information or documentation in a timely manner
• • Not harass, threaten, or abuse our staff or solicitors in any way
• • Maintain confidentiality of information shared during the course of representation

2.3 Prohibited Activities

You expressly agree not to:

• • Use our services to commit fraud, money laundering, or other criminal activities
• • Misrepresent facts or withhold material information from your solicitor
• • Use automated systems or software to extract data from our website without permission
• • Reproduce, duplicate, copy, or resell any part of our website or services
• • Transmit any viruses, malware, or other harmful code

2.4 Content Guidelines

When submitting content through our website or communications, you warrant that such content:

• • Does not violate any third-party rights, including intellectual property or privacy rights
• • Does not contain defamatory, obscene, or offensive material
• • Does not promote illegal activities or violate any laws
• • Is truthful and not misleading

2.5 Indemnification

You agree to indemnify, defend, and hold harmless Harbour Resolve, its solicitors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your violation of these Terms and Conditions or your use of our services in breach of any law or third-party rights.

3. Privacy and Data Protection Obligations

3.1 Data Processing Agreement

By using our services, you acknowledge that we will process your personal data in accordance with our Privacy Policy and applicable data protection laws. You consent to such processing for the purposes of providing legal services and managing our relationship with you.

3.2 Confidentiality Obligations

You acknowledge and agree that:

• • Information shared during legal consultations is confidential and protected by legal privilege where applicable
• • You must not disclose confidential information about our services, methods, or advice to third parties without consent
• • We have a professional duty to maintain client confidentiality subject to legal and regulatory exceptions

3.3 Third-Party Interactions

You acknowledge that in the course of providing legal services, we may need to share your information with third parties such as courts, opposing counsel, expert witnesses, or other professionals. You consent to such disclosures as reasonably necessary for the provision of legal services.

4. Liability and Warranties

4.1 Disclaimer of Warranties

To the maximum extent permitted by law:

• • Our website and general information are provided "as is" without warranties of any kind
• • We do not warrant that our website will be uninterrupted, secure, or error-free
• • We do not guarantee specific outcomes or results from legal services
• • Information on our website is for general guidance only and is not legal advice

4.2 Limitation of Liability

Subject to applicable law and regulatory requirements:

• • We shall not be liable for any indirect, consequential, or punitive damages arising from your use of our website
• • Our liability for professional services is limited as set out in our client engagement letters
• • We maintain professional indemnity insurance as required by the Solicitors Regulation Authority
• • Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law

4.3 Consequential Damages Exclusion

We shall not be liable for any loss of profits, loss of business, business interruption, loss of business opportunity, or any indirect or consequential loss arising from your use of our services or website, except where such exclusion is prohibited by law.

4.4 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, industrial disputes, natural disasters, or government actions.

5. Legal Information and Dispute Resolution

5.1 Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or their subject matter.

5.2 Dispute Resolution Procedures

In the event of any dispute arising from these terms or our services:

• • You should first contact us to discuss the matter informally
• • We encourage the use of our internal complaints procedure before pursuing formal action
• • You may have recourse to the Legal Ombudsman if you are dissatisfied with our services
• • Nothing in this clause affects your statutory rights

5.3 Severability Clause

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these terms and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

5.4 Terms Modification Policy

We reserve the right to modify these Terms and Conditions at any time. Material changes will be notified to active clients. Your continued use of our services following any changes indicates acceptance of the modified terms.

5.5 Waiver

No waiver of any term of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

5.6 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign our rights and obligations under these terms to any successor to our business or any affiliated entity.

6. Professional Standards and Regulation

6.1 Regulatory Information

Harbour Resolve is regulated by the Solicitors Regulation Authority (SRA). Our solicitors are bound by the SRA Standards and Regulations, which set professional and ethical standards for legal practice. These standards take precedence over any conflicting provisions in these Terms and Conditions.

6.2 Professional Conduct

Our solicitors are required to:

• • Act with integrity and in your best interests where they represent you
• • Maintain appropriate professional boundaries
• • Comply with their duty to the court and the administration of justice
• • Not permit their independence to be compromised

6.3 Complaints and Regulatory Oversight

If you are dissatisfied with our services, you have the right to complain to the Solicitors Regulation Authority or the Legal Ombudsman. Details of how to make a complaint are available upon request and on our website.

7. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and any formal client engagement letter, constitute the entire agreement between you and Harbour Resolve concerning your use of our website and services.

These terms supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written, between the parties regarding the subject matter. No representation, undertaking, or promise shall be taken to have been given or implied from anything said or written in negotiations between the parties prior to these terms except as expressly stated in these terms.