Harbour Resolve

Privacy Policy

At Harbour Resolve, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our website and services.

We are committed to protecting your personal data and respecting your privacy rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

What Personal Data We Collect

We collect different types of personal information depending on how you interact with our website and services:

Information You Provide to Us

When you contact us through our website or engage our services, you may provide:

• • Your name and contact details, including email address and telephone number
• • Information about your legal matter that you share in contact forms or correspondence
• • Financial information if you become a client and we handle billing
• • Any other information you choose to provide when communicating with us

Information We Collect Automatically

When you visit our website, we automatically collect certain technical information:

• • IP address and browser type
• • Device information and operating system
• • Pages you visit and time spent on our site
• • Referring website addresses
• • Cookies and similar tracking technologies (see our Cookie Policy for details)

Legal Basis for Processing

We process your personal data on the following legal grounds:

• • Consent: When you provide information through contact forms or give explicit permission
• • Contract: When processing is necessary to provide legal services you've engaged us for
• • Legitimate Interests: For improving our website and services, subject to your rights
• • Legal Obligation: To comply with our professional regulatory requirements

How We Use Your Personal Data

We use the information we collect for the following purposes:

Providing Legal Services

• • To respond to your enquiries and provide initial consultations
• • To deliver legal advice and representation if you become a client
• • To manage our relationship with you and keep records as required by law
• • To process payments and handle billing matters

Website Improvement and Analytics

• • To understand how visitors use our website and identify areas for improvement
• • To analyze traffic patterns and user behavior
• • To troubleshoot technical issues and maintain website security

Marketing Communications

• • To send you information about our services that may be of interest to you, only if you've consented
• • To provide updates on changes to our services or legal developments
• • You can opt out of marketing communications at any time

Data Sharing with Third Parties

We may share your personal information with:

• • Other legal professionals, such as barristers or expert witnesses, when necessary for your case
• • Courts, tribunals, and regulatory authorities as required by law
• • Third-party service providers who help us operate our website and business (such as hosting providers)
• • Analytics providers to help us understand website usage

We only share information when necessary and ensure that third parties are obligated to protect your data.

How We Protect Your Data

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

Security Measures

• • Encrypted data transmission using SSL/TLS protocols
• • Secure servers with restricted access controls
• • Regular security assessments and updates
• • Staff training on data protection and confidentiality
• • Secure file storage systems with password protection

Data Retention

We retain your personal data only for as long as necessary:

• • Enquiry data from contact forms is retained for up to 12 months if no client relationship is established
• • Client files are retained in accordance with Solicitors Regulation Authority requirements, typically for a minimum of 6 years
• • Website analytics data is retained for up to 26 months
• • After retention periods expire, we securely delete or anonymize your data

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner's Office within 72 hours of becoming aware of the breach, as required by law.

Your Rights and Data Management

Under UK data protection law, you have several important rights regarding your personal data:

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details at the end of this policy. We may need to verify your identity before processing your request. There is no charge for most requests, although we may charge a reasonable fee for excessive or manifestly unfounded requests.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• • Avoid filling out contact forms, account registrations, or any data-submitting features
• • Disable cookies through your browser settings (see our Cookie Policy for more details)
• • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly, subject to any legal or regulatory obligations that require us to retain certain information.

Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. If we need to transfer data outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the date at the bottom of this page and may notify you by email or through a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.