Privacy Policy
Our Commitment to Your Privacy
At Cogsworth, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services.
Last updated: January 2026
Contact: 47 Innovation Way, Cambridge, CB1 2JD, United Kingdom
Information We Collect
Information You Provide Directly
When you interact with our services, you may choose to provide us with certain personal information, including:
- Name and contact details when you fill out enquiry forms or contact us
- Email address and phone number for communication purposes
- Company information when requesting business services
- Project details and business requirements during consultation
- Any other information you choose to share with us
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- Browser type and version
- Operating system and device information
- IP address and general location data
- Pages visited and time spent on our website
- Referring website or source of visit
- Cookies and similar tracking technologies (see our Cookie Policy for details)
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: When you've given us permission to process your data for specific purposes
- Contractual necessity: When processing is necessary to fulfil our services to you
- Legitimate interests: When we have a legitimate business reason that doesn't override your rights
- Legal obligation: When we're required by law to process certain information
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To provide, maintain, and improve our AI integration services, respond to your enquiries, and deliver the solutions you request.
Communication
To send you service-related notices, respond to your questions, and provide customer support when you reach out to us.
Website Improvement
To analyse how visitors use our website, identify areas for improvement, and enhance user experience through analytics.
Marketing and Updates
To send you information about our services, industry insights, and relevant updates if you've opted in to receive such communications.
Security and Fraud Prevention
To protect our website and services from security threats, detect and prevent fraud, and maintain the integrity of our systems.
Data Sharing and Third Parties
We respect your privacy and do not sell your personal data. We may share your information with:
- Service providers: Trusted third-party companies that help us operate our website and deliver our services, such as hosting providers and analytics platforms
- Analytics partners: Services like Google Analytics to help us understand website usage and improve user experience
- Professional advisors: Legal, financial, or business consultants when necessary for legitimate business purposes
- Legal requirements: Government authorities when required by law or to protect our legal rights
All third parties are required to maintain appropriate security measures and use your data only as instructed by us.
Data Protection and Security
We implement appropriate technical and organisational measures to protect your personal data:
- Encryption of data in transit using SSL/TLS protocols
- Secure storage systems with access controls and monitoring
- Regular security assessments and vulnerability testing
- Staff training on data protection and privacy practices
- Incident response procedures for potential data breaches
While we take reasonable steps to protect your data, no internet transmission is completely secure. We encourage you to take precautions when sharing sensitive information online.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
- Enquiry data: Retained for up to two years from your last interaction with us
- Client data: Retained for the duration of our business relationship plus seven years for legal and accounting purposes
- Analytics data: Typically retained for 26 months in accordance with analytics platform policies
- Marketing data: Retained until you unsubscribe or withdraw consent
After the retention period expires, we securely delete or anonymise your personal data.
Your Rights Under UK GDPR
You have important rights regarding your personal data:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can ask us to correct inaccurate or incomplete personal data.
Right to Erasure
You can request deletion of your personal data in certain circumstances.
Right to Data Portability
You can request a copy of your data in a structured, commonly used format.
Right to Object
You can object to processing of your personal data for direct marketing or legitimate interests.
Right to Restrict Processing
You can request that we temporarily stop processing your data in certain situations.
Right to Withdraw Consent
Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We'll respond to your request within one month.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable data protection laws.
Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
International Data Transfers
Your personal data is primarily processed within the United Kingdom and European Economic Area. If we need to transfer your data outside these regions, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the UK Information Commissioner's Office
- Adequacy decisions recognising equivalent data protection standards
- Other legally approved transfer mechanisms
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by updating the date at the top of this policy and, where appropriate, providing additional notice through our website or email.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Address: 47 Innovation Way, Cambridge, CB1 2JD, United Kingdom
Phone: +44-1223-847293
Email: info@domain.com
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we've not handled your personal data appropriately. Visit ico.org.uk for more information.